Paid 2300 for a sofa for my elderly mom that was ordered in July 2020 ,first problem delayed on delivery date almost 2 weeks later than arranged delivered 2 week in oct, on arrival hole and mark on the 2 seater sofa, after several hours on the phone asking for someone to come look at it to be told no you need to fill online form in and send pictures, "your OK scs ill do your work after you've took a pensioners money," pictures sent to be told someone will come out, 2 weeks later someone comes out to be told a new arm with be ordered, so here we are 2 months later to be told the next available fitting date is the 2nd of January 2021, ive had to resort in e mailing as your left on the phone Waiting for up to 2 hours at a time and that's just to speak to someone to be told you've come through to the wrong dept i will transfer you, well scs you pushed it a bit to far with what I recieved next a text message to say delivery will be on the 6th jan . Then another text to say please contact us to arrange delivery of you item