I placed my order on 17th August 2020 with JOSH ORCHARD at the WHITE CITY STORE. He told me the time frame is 6-8 weeks for delivery. The order confirmation form stated 30th October 2020 and he said this is the date the manufacturer gives, and it will come before that date. Josh clearly wanted a sale that day to earn commission. He was fully aware I had moved in a new property and didn't have a sofa. Guess what... I am still waiting for my sofa to arrive. I was then given a date of 4th December 2020 and the excuse was that there is a delay in foam due to the current pandemic. I ordered my sofa in August and they decide to tell me this in December! Well, the 4th December didn't happen, but I received an email from them which was the first bit of communication I'd ever received as it was myself that did all the chasing. They have now given me a new ESTIMATED date of 14th December for my sofa to be delivered to the STORE not my property. They do not care that I don't have any sofa to sit on. SCS has completely ruined my experience in getting a new home for the first time as I am isolated in my bedroom and kitchen. If they made me aware on the length of time this would take, I could have made alternative arrangements to lend a chair or sofa to sit on until it arrived. I even asked if they could loan me one and they said they do not have one! They offered me £100 compensation which I am yet to receive, and they seem to offer this to all customers when they mess up, which is on most occasions. This is an insult! I am unable to log a complaint with The Furniture and Home Improvement Ombudsman as SCS sofa is not registered with them and that tells you a lot. Stay clear of SCS.