This is the first review I have ever written in my life. Placed order in sept with ‘guaranteed’ delivery before Christmas, del date was scheduled for 4th dec, plenty of grace I though for any delays. 2 dates went by with countless calls to head office (minimum 30 min wait to get through more like an hour) escalated as a complaint still no one calls to help. Had a text last weekend say would be dispatched wed 16th please pay balance 48hours before delivery. Paid balance same day as message came through had a text this morn saying sofa has been dispatched then this afternoon saying it will not be delivered and no future date given. My wife is pregnant due in 2 weeks, we have no sofa. Went into store as couldn’t face holding for an hour to get through which often just hangs up on you anyway for the manager to deflect everything to head office saying she could only tell us what was on the screen. I asked if her holding on the phone was too long - she replied with not one ounce of compassion yes it’s to long. Wow!! She must really have it bad if thats what she openly admits to customers who have paid their money have had a confirmed delivery date and a cancellation on the same day. Horrendous. After looking into it online it seems hundreds of people are experiencing exactly the same. Why would a company ask you to let with thousands of pounds to not even be able to tell you where your product is or when it will be received. I’ve genuinely never experienced anything like it and hope no one else ever has too