I purchased a sofa at the dartford store in July and was advised that my new sofa would be delivered on 16th of September. Before agreeing to purchase I gave all measurements And was told this sofa would fit fine . My sofa did not arrive on 16th September and between then and now Iv been given constant estimated delivery dates so Iv been left without my sofa for 6 months I tried to cancel the sofa on the 13th November to be told I would get a call back but no one did . After no luck cancelling I was Finally advised my sofa would be delivered on Monday the 14th of December. Upon delivery, they could not fit the sofa through my front door, in the process of trying to fit it through they ripped the back of the fabric and damage the sofa and my walls . The delivery men proceeded to take the sofa away to return. And told me I would be ok to cancel it for a refund . I ordered a sofa on argos . ( delivery with in 3 days ) I then get a call from the manager at that dartford store . He was Really rude and cocky raised his voice, Told me I had no choice but to accept the sofa and that he will be sending 2 more experienced drivers to fit that same sofa through that same door 🙄 he told me over the phone that they do not accept responsibility of the sofa not fitting and that it was “not his problem” He then told me it’s my word against the drivers about the sofa being damaged he can not answer that, Basically told me there was no way I could cancel the sofa . Next day I sent an email . Within half hour I got called from the same guy to say he would be cancelling it . So It was damaged clearly . That’s not all . They actually has the cheek and kept the £100 deposit I paid !! Absolute con as soon as they have a sale they don’t give a stuff about anything. That’s wrong with the service . Absolutely AVOID This rubbish company !! I have to add though the Delivery men were really nice and sympathetic .