Bought suite and carpets in September, “guaranteed Xmas delivery” ended up picking up carpets myself beginning in December as apparently a huge company as yourselves didn’t have a carpet fitter, twice over at the store for a refund of my delivery and carpet shampoo you didn’t bother to deliver, each time told “you need to speak to someone else, you’ll get a call tomorrow”....call never came. Told on 10/12 my suite was being delivered on 18/12. I asked in store weeks prior to this if there was delivery problems with my sofa, which would be understandable, but told “no, we would have known by now”. Get text on 17/12 to say I would be getting my time slot that night, so allowed the person who had bought my old sofa to come and take it away. Instead get a text at 6pm night before delivery to tell me there’s a manufacturing problem and they didn’t have a delivery date for me! So now at this point sitting on the carpet with nothing! Spoke to customer service, put me through to the store, was assured I would get another phone call the next day for an update and guess what? Yip again no phone call, next call was 23/12 to say it was in the warehouse now and first delivery was 6/1, meanwhile we’re sitting in deckchairs and beanbags which is a fantastic way to sit with your family throughout an already crappy Xmas. Announcement in Scotland yesterday about a lockdown. on Scottish government website it says furniture stores will close but they are still allowed to carry out deliveries, and yip another text 20 minutes ago saying that because of restrictions they can’t deliver which is absolute nonsense, DFS called my friend today to arrange her delivery for Sunday! I completely get there could be delays during this situation but to tell someone the night before delivery, twice! after guaranteeing Xmas delivery and for the amount of visits and calls I’ve made that have never been returned has to be the worst customer service I’ve ever received in my life! Would not recommend using this store as I’ve just been fobbed off at every turn