I ordered a sofa for delivery 2nd week of December 2020. Then got a message saying 23rd December and can we have the rest of the payment by 21st. Message on 22nd December, sofa not in warehouse for delivery. Delivery arranged for today. Delivery men said they couldn't get sofa in. Don't know how much they tried as I was working at home. I know find out that the process for redelivery is for me to contact an upholsterer used by SCS and pay him. £150. I don't know if others have done this.. I think if SCS used removal men rather than delivery men I may be sitting on a sofa now. Not sure if what the upholsterer does. Just take off the feet?