THINKING ABOUT BUYING FROM SCS? DON’T DO IT… AVOID THEM. This is going to be a long post… but to give you the gist of my experience with them… they will lie to you, they will let you down… they will do a bad job (if you are unlucky enough to have them fit carpets at your home)… they will then wash their hands of you as a customer. To say that it's been a bad experience is an under statement. DO NOT BUY FROM THEM If you have carpets fitted and there is an issue… SCS will wipe their hands of the problem and tell you that your contract is with the fitter, not with them. So basically they send a cowboy round, he makes a mess of the job and SCS says tough, don’t complain to us, speak to the fitter. There solutions is to send the same clown round to fix it… even though he proved that he’s incapable of fitting a carpet. It’s unbelievable. I just hope that anyone that sees this, will go elsewhere and not order from them… save yourself the stress. ————————————————————————————————— We ordered carpets from them in October… first of all the estimate and quote we were given was wrong… turned out we would need more carpet, okay I can accept that… but I have to say after it was fitted I’ve never seen so much left over carpet… we definitely paid for more than was needed. The fitting… was delayed/cancelled twice, each time it happened at the last minute, each time they used excuses such manufacturing issues and couriers going bankrupt. (Funnily enough the fitters told me these ‘excuses’ weren’t true and that our job was being ignored by the fitters because they don’t like jobs on wraparound stairs). Each time they cancelled, we were told that SCS would call with a new date… but didn’t hear anything so had to chase it ourselves. SCS really don’t like contacting their customers. You will struggle to find a company with worse customer service. Going off point a little bit… we’ve called up many times to ask to speak to a manager… there is never one available. The manager will call us back they say… it’s never happened. It was looking like our carpet wouldn’t be fitted before Christmas, SCS hadn’t even confirmed that it was in stock… but out of the blue they told me that the fitters were coming in a couple of days. The carpets were scheduled to fitted on a Sunday, I was told Sunday morning and that they would call an hour before… so I waited, and didn’t hear anything… so I called SCS… they told it was still happening and that she would get the fitters to call to let me know a time… still no call. Eventually they arrived after lunch time (no masks), one of them inspected where it was being fitted, I showed him where I needed the carpet to finish… no problem he said… but he still managed to cut it too short. The three fitters were at my home for more than 4 hours… fitting the carpet to the wraparound stairs, ie to two stair cases and two landings. They were nice enough guys, I didn’t have an issue with them. Interestingly they were happy to talk about SCS and tell me how bad a company they were… alarm bells were starting to ring. I was quite grateful that these guys had accepted the job, the fitter told me that he couldn’t ignore the job and see us not get it in time for Christmas… that was until we inspected their work. They told us not to hoover the carpet for 24 hours and that it needed to settle… so we followed the instructions but we realised it was almost impossible to hoover it because it was loose everywhere, its not fitted. Around the doorways where it should go under the plates, it doesn’t, the plates themselves are poorly cut and fitted… just unbelievably shoddy. They actually cut our carpet over the road from us on a small car park in the rain, when they dragged it up stairs we ended up with mud and dirt all over our walls. During the fitting, there was lots of banging (which is to be expected) but it did damage the plaster on our walls… I could accept that if the carpet was fitted (but it isn’t), I’m not sure what all the banging was about. Like I said earlier it was crazy, the amount of spare carpet that was left over, there was rubbish including gripper roads, scrap bits of metal, nails, empty drinks bottles.. all left for us to clear up. My wife and daughter actually stood on bits of the metal that they had left on the carpets and cut their feet. We took photos, did a video and followed SCS’s complaint procedure and were quite relaxed about it… it was an inconvenience but we just assumed that SCS would be helpful and understanding and it would be resolved. How wrong we were. I would have thought from a health and safety view point that they would be concerned that we have loose carpet on the stairs… particularly with young children.. but SCS don’t care. They like to push the blame on to the fitters… they tell you that the contract is with the fitters… and thats it up to the fitter to correct the issues. If we only had a small problem, if it was only a small mistake, then fine… I have no issue with them coming back and rectifying it. But there was multiple issues… why would we want those fitters back in our house? SCS finally agreed to send a surveyor they also said that it may be possible to send a new fitter… great I thought until a few days later the surveyor was cancelled… apparently they have all been furloughed and SCS are back telling us that our issue is with the fitters and not with them. They sent me over their terms and conditions to show me where it says this… and apparently thats their final decision. Its laughable. My argument is that I didn’t pick those fitters, I wasn’t able to see their references, see examples of their work… SCS picked them, SCS sent them to my home… surely SCS should be vetting these workers? So why am I stuck with them… why can’t SCS send someone round to fix the job? Its because they don’t spend the money to rectify it. I was also told on the phone that we would be compensated for them cancelling our fitting twice… and that someone would be in touch to discuss that with us. Never got the call. You would think SCS would be interested to see just how bad a job it is… you would think they would want to do something to make sure that this doesn’t happen again? No… SCS don’t care, SCS are happy to keep using them… SCS want to send them to my house again. Don’t use SCS… just look at the reviews on here and other review websites… look at their shoddy furniture, look at all the customers still waiting on orders… look at all poor people who made the mistake of ordering carpet from them. Awful company.