Today we were supposed to have carpets fitted that we had ordered from SCS, we were never told we had to remove the old carpet so when the fitters arrived they said there is an extra cost for ripping it up after they did this which they also ripped up all the gripper rods they then informed me they couldn’t fit my new carpet as the floor was damaged (probably from them pulling up the original rods) when I asked them to bring my old carpet back in they said it’s cut to it’s useless, I said I didn’t care it’s better than having a concrete floor with nothing on the fitter said it’s not his problem and “if I had ripped up the carpet I would have seen how bad it was” then argued the point with me when I said I was never told to pull it up he said SCS always tell people to pull it up themselves. I’m now stuck with a freezing living room with a 5 year old and a newborn 😡 to top that off to still awaiting sofa delivery which is pushed back to February