Bought a carpet in September made a complaint 10 weeks later as the carpet pile had gone flat. They sent someone out who took pictures and agreed that the carpet shouldn't look like it does. The end verdict was scs said there was nothing wrong with the carpet and it's getting worse by the day. 10 year guarantee on it means nothing. If you look on a Facebook page called "scs complaints" you'll see lots of people like me that scs have screwed over. I wish we had never walked through the door and urge anyone thinking of shopping there to go elsewhere. The products they sell are not fit for purpose and we are now left with a carpet that looks worse than the one that had been down 10 years. PLEASE AVOID SCS AND SPEND YOUR MONEY ELSEWHERE