In Nov 20 we purchased a 2 seater and 3 seater Rockcliffe Chocolate Plain sofa with Chenille material from SCS in Kempston. After afew hours we noticed there were dark marks on the seat cushions where we had briefly sat. We immediately discussed it with staff at Kempston SCS and were advised to contact the SCS aftercare team. We followed their aftercare instructions but the sofa was still in the same condition and the dark patches were getting worse. In Jan 21, an SCS technician visited us to check the damage. He said it was the material pile, he brushed the cushions, turned them over and GUARANTEED that it would be normal after a week. Well, after a week we turned the seat cushions over and the "magic trick" hadn't worked. So we now have visible dark patches on both sides of every seat cushion. We contacted the aftercare team again, providing photos at every stage to highlight the problem, but a few days ago they advised that there's nothing else they can do. No compensation, no replacement seat cushion covers that we could use when family or friends visit in the future. So we are stuck with sofa seat cushions that look terrible. We spent months looking for a sofa that was the right height, size and easy for us to get on and off of (we are 78 and 79 years old). We are hugely disappointed and want to warn others not to buy a sofa with CHENILLE material. Theres a problem with the material pile but SCS won't tell you because they want to sell the sofas!