We purchased leather sofas July 2020. Upon receiving them (Oct 2020) it was clear that the comfort level was not the same as the showroom model ( forget the obvious line around the showroom model has been 'sat on' by many bodies - that's a given - the difference between what we received and what was experienced at the time of purchase was significant). We complained immediately and proceeded through all parts of the SCS complaints process. The management team at SCS could have resolved this easily and simply but chose not to. Now, 6 months after receipt and having been told our sofas would' soften with use', they remain as uncomfortable as the day we received them. The comfort level is not the same as that which we experienced in store at the time of purchase. In terms of the Consumer Rights Act, they are not 'as described'. SCS is a large retailer which, in our experience, cares only about the money and not customer satisfaction. Very bad experience with this retailer which could have been easily avoided. A reputable retailer would have dealt with this simply and efficiently. We regret spending our money with this retailer and will happily share our recent experience as widely as is possible.