We bought the LZBoy Nevada recliner sofa from SCS Croydon based on the showroom model. It was sold to us heavily on comfort. After months of delay the sofa was delivered in December 2020, It was so hard and uncomfortable to sit on that it caused back and body pain almost immediately. At no point did they ever say the showroom model would differ from the reality and need breaking in. We have bought 4 sofas and none have ever needed this. It is the worst most uncomfortable sofa I have ever bought. We had an extended dialogue with SCS who refuse to take it back on the grounds that mechanically there is no fault (although they will take back a sofa that doesn't fit your room regardless) and won't engage with us, forcing us to arbitration. I have tried to use it again and again and it is still the hardest, most painful sofa I have ever bought despite SCS saying it would probably improve. It was £2500 and SCS have shown no customer care or interest in resolving the problem. They have left me with a sofa that is actively affecting my physical health and they have washed their hands of it. Despite what they say on the website they have demonstrated they don't care at all. While the seats have softened slightly it is still very painful to sit on. You would never ever see John Lewis behave like this to their customers. Totally disgusting attitude and contravenes the Consumer Goods Act.