SCS now been on hold for 25 mins trying to get through to speak to the After Care Team.
Essentially faulty leather couches manufacturing fault identified by independent inspector sent by SCS and which I had to pay for. Manufacturer has agreed but now SCS only providing 60% of cost in credit note. Even if still available we can’t replace as missing 40% of the cost.
Yes SCS receive full refund from manufacturer but withhold 40% to customer. We received faulty couches but it is 40% our fault I don’t get it!!!
Do not buy from SCS
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