I paid SCS £300.00 on the 23rd September 2020 as deposit and then paid £920.00 ( £520 + £400) for a sofa which never arrived. After seven months of waiting for the sofa, I asked my bank to do a charge back. I was told I was not able to do the charge back for the deposit of £300.00 due to the transaction being greater than six months. I emailed SCS and SCS accepted they owed me the £300.00 deposit and refunded me the £300.00 deposit on the 22nd February. The £300.00 was the deposit which I was entitled too and couldn't get back due to the charge back being greater than six months. I received a letter for my bank that a Finance Manager from SCS finance department told my bank that I was not entitled to the £300.00 refunded back to me. As a result, my bank took the £300.00 back. I called SCS and it seemed head office did not have any records of the £300.00 paid on the 23rd September 2020. There have been so many failings: 1. the sofa taking almost seven months to arrive – so I had to cancel 2. poor recording keeping of deposits from store to head office 3. Head office/ Finance managers not contacting retail store but jumping to false accusations. I am still waiting for my £300.00 to be refunded and I am no closer to receiving this. I would be grateful if you could investigate the matter.