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Paul
BUY ELSEWHERE!! We bought a three seater electric reclining sofa that Scs OWN delivery team did NOT put together correctly. And still isnt which is extremely dangerous as the end seat tips/falls backwards and is not safe to sit on let alone recline. ( I called Scs in under three minutes of their fitters leaving in hopes they would return to fix, But no) Then we was told it needed brackets hammering on over the frameworks base to stop the end seat from tipping backwards. which does not come off without marking/ damaging the frame due to hammering them on, We was given a pair in store but as you can imagine I don't want to put them on and risk warranty issues. They sent out an engineer to look it over who refused to fit the brackets and lock the end seat in place due to the warranty. Scs then started to pass the blame on the engineer and refused to discuss the issue with us. (Cutting my calls off or asking to phone a help line who then tells you to call scs back..No help at all) This has caused us no end of discomfort and stress as only one reclining seat is safe to sit on. Its nearly a year on and they have only recently stated they have no intention of fixing this issue or allowing an exchange on a more suitable recliner (one I don't have to take a hammer to) with any extra costs being covered by us. It seems even with the warranty we/ buyers are NOT covered at Scs. So before you end up like us I strongly recommend you GO ELSEWHERE!!
3 years ago
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