Last September we ordered furniture from SCS at Horwich. The store staff were good and we found what we wanted and that’s where the good stuff ends. Delivery was supposed to be mid to late November. Delivery was December. The furniture was assembled and the guys left before we could inspect it but when we did there was damage on one of the parts. We put a claim in for repair and we were told it would be February. When the part arrives with a person to fit it, there was a problem. The box was labelled correctly BUT the item dye was the wrong shade and the stitching the wrong colour completely. The guy then took a slice off one of the seams so the next part would match colour. Then told it would be May for a replacement. We were promised week commencing 10th May. No contact from SCS so after a phone call, the part had been received and sent to the repairs department to arrange a fitting date. Still no contact apart from a customer service person who, after discussions, then agreed to a discount. Still no fitting dates so decided enough is enough and we wanted to return the furniture and have a full refund. Several phone calls, voicemail left, visit to the store and further phone calls but still no response from SCS. Their aftercare is nonexistent, the company just seems to want your money and can’t seem to be bothered when there’s any issues. Whatever you do, don’t use this company if you want a pain free customer experience, take your money and custom elsewhere.