Below is my experience with SCS.. 1. Not everyone in the store knows how to use their own system. 2. Was given a quote which included excess and all which changed by 15% when Surveyor arrived to measure. Surveyor confirmed that the measurement of the house was the same as entered in the system but based on his survey, we need more than the estimate. 3. I called the store to understand why it is different and it took an escalation to the store manager to explain that probably the guy who did the calculations got it wrong. 4. I accepted that revised estimate. 5. When ordering, we were told that when the carpet arrives, we will be given a week time to pick a slot to get it fitting but when the carpet actually arrived after 5 weeks, we were given one fixed date ( no time ) to get the fitting done. 6. While placing an order, we specifically asked carpet to be installed in 2 slots as we live in this house and it is not possible to get all 4 rooms done in one go. We were told that the guy again missed capturing on Order and everything will be done in one go. It was not possible so we denied it and after few phone calls, they finally agreed to do it in 2 days. 7. I did not know the time when it will be installed until the morning of installation day and the guys said they are coming in 1 to 2 hrs. Don’t think that any decent company operates in this fashion. Also, there was no date/time provided for the second instalment. 8. Fitters arrived for the whole house carpet, installed 2 rooms and left stuff for the other 2 rooms at our place. I contacted SCS for the second installation and I was told that it will be done the next day by the same fitters when at the same time, the fitters were telling me that they are not coming to my place tomorrow as they have other jobs. 9. I spoke to the store and told them the same and then they said that have rescheduled another job and my job will be done the next day. 10. Based on their promise, I dis-assembled everything from those 2 rooms and removed the carpet. As usual, I was again not given any time by SCS but because I had fitter numbers, I called them just to check what time they are coming and to my surprise ( which was no longer a surprise given SCS ways of working ) they told me that they are not coming to my place. Wonderful !! Now I have no place to sleep, because I moved all the stuff from these 2 rooms to the other 2 rooms. 11. I called the SCS customer service number, was promise an update asap. Customer service team not able to reach store and operation so dropped emails which were not answered by 1 PM. 12. I called again at 1 PM and escalated to the customer support manager who has promised an update in the next hr. The carpet is not yet installed but I thought I had good enough experience to write a review of my experience with SCS.