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John Patrick Dumas
SCS are rubbish. Do not go near this joke of a company. We spent 2.5k last year on 2 leather sofas. As is the norm we were messed about on delivery dates and ended up having no sofas over Christmas as a result. Customer service was like dealing with well meaning idiots. Finally months after the first delivery date they had given me 2 blokes arrived to deliver the sofas in something that looked like a converted 1950s Mr Whippy Ice Cream Van. The back door was held shut by a crow bar wedged into the mechanism and the tailgate lift didn't work. The 2 blokes had no idea how to get the furniture into the house and even though my wife and I had managed to move 2 larger sofas out ourselves they said they couldn't do it and would have to unwrap it but first off course I had to sign a disclaimer to say any damage was down to me. Then they literally rammed the sofas into the house scraping door frames and paintwork like it was some sort of furniture 'Its a Knockout'. Noticed below you can indicate who made the delivery but there is no Laurel and Hardy option. I'd also paid for some furniture care set but off course they didn't have that and it took months of chasing to eventually get it. But by then within 6 months we'd noticed serious dis-colouring and fading of the leather in patches over both sofas and the foot stool. Photos below that unfortunately don't do it justice. Having purchased the insurance / 5 year warranty as well we tried to claim on that, but it turns out that this is just another money grabbing scam by this scum of a company and it turns out it covers you for nothing. I've just emailed the CEO to complain (why don't you all do the same - you can find his address by searching for 'CEO email addresses' and looking for SCS). My next step will be to return the sofas to the shop on a busy Saturday afternoon to show the sales people (and anyone else in the shop off course) the shocking quality of goods and appalling service they offer. Do yourself a favour and steer well clear of this company.
3 years ago
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SCS has a 1.5 average rating from 1,806 reviews

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