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Dinah
Bradford store very friendly when you go in to purchase but as soon as there is a problem attitude changes , i bought a sofa and chair delivered on time collapsed when sat on it brackets and wood chip on floor no one would answer telephone in shop i had to go to shop and speak with them personally I found their attitude changed and not very helpful, i rang customers service who was very helpful and arranged for a nice gentleman to come and do report on the furniture fault and repaired it, i explained i was not happy having paid £1000 for suite with a defect and would like replacement, customers service again brilliant and asked me to go in shop and choose replacement which I did but the guy who served me was a misery, 3 weeks later i rang customers service and asked for delivery date but no surprise the shop had not ordered it , so customer service contacted shop who rang me and order now gone in on 26 July 2021. Shame shop assistants not as friendly as customer service. Let's see what happens review coming,
3 years ago
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