I will never buy anything from SCS again. A very disappointing experience from this company "white City Manchester store" eventually delivered my LVT flooring, being promised it would be brought up to my 1st floor flat door, because I am disabled. It was eventually delivered at night 11pm. The delivery guy said we don't deliver to the door and SCS know that. Upon realising I am disabled and it being nearly midnight he agreed to bring it upstairs to my front door. We had to struggle bringing it into the flat, 13 heavy LVT PACKS of flooring. When LVT floor fitters came, they realised that the scs store hadn't ordered the right thresholds, so the flooring is laid without any thresholds. When I went to the store to enquire about the wrong threshold had been ordered and delivered, the manager wasn't interested. I was told I had to sort it out myself. I am now having to pay someone and buy again thresholds to be fitted. SCS wasn't interested that I am disabled and that I could trip over unfinished work because of their carelessness. I have no problem with the fitters who laid the flooring, they did a good job. But they couldn't finish it because SCS ordered the wrong thresholds. We ended up with only using 10 packs of flooring, leaving us with 3 packs unused and SCS don't buy back unused packs. So therefore, in my opinion, they over order to gain more money from their sales. Approximately each pack £44 total £132 of floor not needed, to which I'm stuck with and can't move. SCS in my opinion, over order to gain a better cash flow for their own bonuses.
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