Avoid the Croydon Branch Will not recommend anyone purchasing furniture from this store, great in terms of selling and winning you over to purchase, Jamie Johnson (store manager) sealed the deal. Been in constant battle to get an issue resolved regarding a rug I ordered with my sofas. Realised the rug was missing from the order this was in July. Contacted ScS to explain what has happen, said they were going to contact the store manager and should receive a response in 72 hours, nothing after that time No call, no email. Ended up going into the store, Jamie told me he will sort it and I’ll we’ll get an updated confirmation within the next hour or by the end of the day, no email. This went on for weeks and it took me to write a review on here to get any form of response, I was looking to cancel the whole order. Finally, got it resolved, he sent me an email on 30th August to say my rug is ordered and on the system. Looking forward to receiving my sofas and rug in September, which was scheduled for the 24th, happy days! Received an email saying outstanding balance was due to be paid, received this email on the 16th September…cool. Could of paid this online but decided to call them. Paid the balance off only to be told I will not be getting my sofas until first week of October…huh?! Where was the update? Had not receive any communication to say the date had changed, the guy on the phone couldn’t tell me why, this inconvenienced me as it meant a further few weeks without sofas but was prepared to wait….So we fast forward, received a text 25th September to say that my sofa and rugs will be received on the 5th October…ok. So today called up just to follow up that my delivery is happening tomorrow, the guy told me yes, relaying my order, but guess what no rug!!! Apparently the store manager cancelled the rug, why?! 1. Without telling me and 2. I have not received a refund. Contact ScS again as you can not go directly to the the store, they sent an urgent email to the Mr Jamie but out of curtesy he had not bothered to respond. So I have to wait 72 hours which is way after my delivery date. I have put a request in to cancel the whole order only to be told if I do I have to pay 25% of the order because I am cancelling and the goods are already at their distribution centre, but just for the inconvenience this should be waivered. Now I have to accept a part order which I am not happy with and as for Jamie avoid him like the plague, as it was his fault in the first place why I am experiencing this problem. Lack customer service and unprofessional. Would you think ScS would be eager to resolve the matter but they are hell bent on sticking to their policy, so won’t go outside the box to try and help the situation.