Do not use this company! I have had the most horrendous carpet fitting, full agreement from the after care team that it is unacceptable and yet no action to resolve it. Constantly being told it all hangs on a response from one individual in the whole company which isn't forthcoming. They have fitted wrong items, different to what I ordered, made a complete mess of the fitting and also had me wait in for a whole day where someone was going to correct it only for no one to turn up. This has now been going on for weeks. I have made official complaints with no formal responses and requested information on how to escalate or details of the correct ombudsman to approach. They have told me verbally there is no escalation process, so they clearly expect me to just get bored and go away. The service has been absolutely horrendous from start to finish. Would not advise using this company for anything!