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Anonymous
Worse customer service I've ever experienced! Afer waiting 6 werks for a coffee table to be delivered and assenbled, the delivery guys weren't able to assemble it & damaged it whilst trying, so it was taken away & a new one re-ordered, on the proviso I didn't have to wait another 6 wks. After many phone calls & being in queues for ages I was eventually given another delivery date - 2 wks after I was told it was at the warehouse! Was given a delivery slot the day of delivery, & when it got to more than 2 hrs late I made yet another call, & was told they'd broken down! More than 4 hrs late the delivery men arrived & tried leaving without assembling it, & told me they didn't have time to do it!! I said I'd paid for it to be assembled, so after some arguing they agreed to phone their boss, who said they had to assemble it. They said the box had been taped up & when they opened it, it was the same damaged table that had been returned 5 weeks earlier!!!! For the 2nd time I was left with no table & instead, hundreds of polysterene balls all over my floor!! I then had to make numerous phone calls, with X saying Y had to tell V before W could give me a refund of my money, which SCS had had for 12 weeks!! Who would've thought just wanting a coffee table would be so stressful & still not even have 1 at the end if it all! I'd never ever purchase anything from SCS again
3 years ago
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SCS has a 1.5 average rating from 1,847 reviews

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