Use this company at your own peril I ordered 3 bedroom and 1 stair carpet in April 2021 the bedroom carpets were fitted on June 24th but the fitters said they had sent the wrong size stair carpet so it would need to be re ordered after several weeks I had heard nothing so I went into store it took a further 3 weeks before they acknowledged the problem and then reordered the carpet 6 weeks after that I got a new fitting date waited in all day eventually got a call saying fitter had been held up but was on his way he said would not take long as was only flat lay for a bedroom when I told him it was a stair carpet he said he could not fit it as he had no time or cutting plan.a couple of days later after trying to contact them by phone I again went to store complained and received another fitting date which was Saturday 30th of October same thing happened no cutting plan and not down as a stair carpet so he could not fit after again not being able to contact them by email or phone I went back to the store to be told that after speaking to me the fitter had wrang the store and resigned but had not handed back the carpet. so there was nothing they could do the girl emailed 2 different managers on my behalf and said they would reply in 48 to 72 hours its been 10 days and still nothing and to add insult to injury because the order had been flagged as shipped I have now started paying for it I will be back in store in the next couple of days but I am also looking at the legal options it should not have got to this but I don't know what else I can do. you have been warned. if you feel the need to write a similar review in the months ahead for appalling customer service or broken promises you will deserve everything you get don't be a mug like me there are plenty of good retailers out there so please go elsewhere