Ordered and paid for a carpet 1st September 2021, promised fitting in 4-6 weeks. I rang them after 6 weeks and was told they'd forgotten to order the carpet! Told another 4-6 weeks for fitting. I rang after another 5 weeks and was told the order was with the supplier and that they'd ring back in 2-3 days to confirm fitting. I heard nothing from them! I rang after another week and was told they'd only authorised the order the previous day and hadn't ordered the carpet yet! They said they wouldn't get the carpet until 7th January 2022 and wouldn't give a fitting date. We gave up at this point and got a refund. I wrote to Customer Service at their head office and haven't even received the courtesy of an acknowledgement. Avoid this company at all costs. There are no positive points at all. Everyone I spoke to was very dismissive and had no concern at the appalling service they delivered - it's obviously what they expect.