They have got a one star as I cannot give them a no star! Ordered 2x two-seater sofas from their website in April 2021 and was told it could take up to 12 weeks to be delivered. The sofas arrived in July and were completely the wrong colour! After lots of emails and phone calls back and forth, they sent through a swatch for me to check against the sofas I had received, saying that this is what I should have got. The swatch was the same as our received sofas, and so was the wrong colour. I rang them to explain and they then decided to send another swatch - exactly the same! Eventually, the manager of the online store admitted that we had received the wrong sofas, as I had sent through photos from their website and photos of our received sofas at the beginning of the dispute and he "finally" relented. he said he would get us the correct ones manufactured, this was in August 2021. I called the manager back the following day to confirm we ordered solid back and not scatter back, to receive an automated response stating that he no longer worked for the company!! There lies a story!!!! We have just had the delivery for our new sofas turn up this morning (Saturday 11 Dec 21), and guess what, they are exactly the same bloody colour as the sofas that we wrongly received in the first place back in July! Judging by the time it takes to manufacture, and given that I cannot call them until Monday 13th, I estimate that I should receive my "correct" sofas (if they get it right 3rd time) sometime in May 22 - over a year later! This is absolutely disgraceful! I am currently writing an email to my local Citizens Advice to see if I can receive some form of compensation, and will never ever use this terrible company again.