I ordered a tartan effect carpet for my stairs it cost about £1000 the fitters came and they were there for about three and a half hours, I could tell they were struggling with it once they were finished I just wanted them out the house, the bottom 4 steps were all out of line it was a terrible job and really caught the eye I phoned customer service and they sent a inspector out he agreed, so I waited a few weeks and the fitter came back and he said he would fix it, it was my wife that was in the house when they were fixing it and when they were finished they told her that was the best they could do, there was no difference the carpet was just the same so I phoned customer service again and they sent out the same inspector this time he was very cheeky and said the carpet was fine, I got a local carpet fitter out to look at the carpet and he couldn’t stop laughing he said it was the worst attempt at a stair carpet he had ever seen, because the SCS inspector said he thought it was okay the complaints department said there is nothing they can do, I have paid £1000 for a carpet that looks terrible and I will probably have to rip up, NEVER use this company they are a DISGRACE and unprofessional