Lazy Boy Knoxville leather 2 seater sofa and chair purchased June 21 received November 21. Video in shop misleading by stating the origins of Lazy Boy made in Michigan USA and still are, which had us believing ours was coming from America. NOT TRUE : Member of staff told me the brunt of the Lazy Boy furniture is made in China which explains why it took so long to get to me. If I had been told where it was being manufactured I would not have purchased it and certainly not have paid almost £3500.00 for it. After only 2 month the chair seat cushions sunk and the leather stretched ( more than our previous 14 year old suite had ) later the sofa springs were squeaking and the wooden frame was giving off a cracking noise. We asked for our money back after a technician from SCS was sent out to inspect the furniture as it was not fit for purpose. A report from the technician stated the chair was ok but the fault with the sofa had to be repaired. Not True : It was the fault with the chair that originally gave us reason to complain with the sofa problems occurring later. We received a reply to say that we had to give SCS the right to repair the suite as we had been in possesion of it for more than 30 days. Not True : Read Lazy Boy problem part two. Having read of poor after sales help from SCS I decided to have my own independent inspection done before they did anything and told them so. I booked a date for the independent inspection to take place but it was not necessary as SCS agreed to collect the furniture and give me a full refund which I received today 11/3/22 personally I think that speaks volumes. I would also add that all the review sites for SCS give poor rating except TrustPilot who receive on average 1000 reviews eack week ( if they are genuine ) for SCS which show as 4.5/5, however, if you read them you will note they refer mostly to the delivery drivers and not to the product SCS are selling and poor reviews get swallowed up by the mass of good delivery reviews which I believe is a smokescreen to hide the truth. I was even asked to give feedback to trustpilot by a link after SCS had requested the same regarding the delivery men who took the suite away no mention of what was wrong or anything just how good were they at taking the furniture away, unbelievable !. My recent reviews on this subject have diasappeared into the masses in a matter of days so unless you are prepared to read through hundreds and hundreds of reviews you will never find them. Search under the heading : SCS kidology or Lazy Boy facts. There are 3 parts.