By far the worst furniture store the UK and probably the world has! These absolute bunch of con artist cowboys take your money for cheap, bad quality products! My sofa has been repaired twice and requires further repairs from a manufacturerfault. They have broken the consumer rights act in which states a timely repair must be made, this has been on going for a year. In addition my rights for a refund less wear and tear have been refused and they want to make further repairs to the sofa! There technician's are inappropriate and unprofessional. They make inappropriate innuendos/ remarks and the last one that was here had zero faith in their products he sat here slating them! Especially the foams seats we pay for! The one before that use almost half a litre sized bottle of wood glue to repair the sofa! Like putting a bandaid on a burst water main! Cowboys. The lot of em. I've been laughed at by the customers services team, called a liar by Dawn and Jenna at HQ who are by no means professional or competent at their job! Dawn out right said if it couldn't be repaired the 2nd time i could apply for a refund. Then told me I cant have one cause she didn't say that whilst laughing down the phone! Sofa is still broken! To demonstrate their further incompetence they had to come out to repair my bowed sideboard, why, cause they'd installed it wrong! Completely ridiculous! SCS the Ryanair of the retailer world, cheap tatty and low quality. Horrendous customer service that will leave you feeling stressed, drained, anxious and depressed becaueneyou  just can't get anywhere with them! I will never ever use these money stealing fiends who sell you shoddy damaged unworthy furniture and refused to follow laws or conduct! I have now reported them to trading standards and filed a section75 complaint with my finance company to resolve the issue.Re: S7777-4049984