I would suggest avoiding this company at all costs. I bout 2 x 3 seater sofa's, after 3 months they have come apart in none less than 12 places. I complained, they sent a technician to review them and then said they will repair them. This is because i didnt make a complaint within 30 days of delivery, well, they were not falling apart within the first 30 days but i have been quoted by SCS as this is 'their legal obligation to repair them'. After pressing the SCS 'aftercare' team member, there legal obligation is to me, the client and nothing or no one else. I therefore requested they be returned and i choose something else but due to their 'legal obligation' they cant and the sofa's must be repaired. In other words, they gave me zero choice.
SCS is a high street brand, but beware, they produce extremely substandard goods, i now know this after digging around and seeing the various horror stories.
Their aftercare team, frankly do not care and should be renamed 'after taking your money we are the do not care team'.
Utterly disgraceful service, disgraceful quality, and border line arrogance from the gent on the phone, especially when he simply cut me off whilst i was talking, and yes i was talking not ranting.
Sadly though, looking at their review score and the countless complaints they have received they have no intention of improving and will continue to simply rip off unsuspecting customers.
PLEASE, EVERYONE, AVOID THESE COWBOYS. THEY ARE SIMPLY AWFUL.
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