Salesman "Charles" lied through his teeth! We baught a sofa and arm chair, we paid for all the bells and whistles the better cushions this and that, the "insurance"is disgraceful. We have the Aurora range and whilst playing with my 3 year old the sofa snapped and collapsed down the middle. I thought it was entierly my fault untill recently. A family member saw our new suite and loved it, she bought a slightly different one, when hers was delivered the delivery man said to her that "she has the better sofa as the Aurora TENDS TO SNAP IN THE MIDDLE" and last week her arm chair snapped! She paid to have it fixed it cost her 400 and the man who did it said that no wonder it snapped as it was chipboard and that should NEVER be used on stress points like that. They are absolute cowboys i asked charles time and time again how long would the sofa last i have a young child they are clumsy accidents happen he said the frame itself would last for at LEAST 10 YEARS! And that the insurance would cover ANY other damage, we asked about having our cushions fixed as we paid for the better option and were dissapointed when they quickly started to bend out of shape in commenly sat in areas and were told that cushions are structural and not included under insurance. Avoid like the plauge Charles and his team will say ANYTHING to take your money.