I purchased a sofa on 2nd October and still haven't received it. We changed the design 8 days after purchase because we couldn't cancel after 7 days and as such our statutory rights were invalid. Promised November, December, 13th January and after an email was sent to instruct me to pay the balance by the 13th of January to avoid delays to be followed two days later by an email stating it would be the 30th of January now but actually. All I get when I say I want to complain is a customer service person saying its not their fault its the supply chain and that we have to observe the contractual payment but they can make it up and mislead as they like. Oh and its my fault they had ordered a wrong chair and had to change it which caused more delays. They did give me a terrible sofa and chair to sit on at Christmas. And offered compensation of £50, then £100 on an order over £2000. Complete shambles. I hope Mr Llewyllen Bowen knows what a mockery they make of supplying a product carrying his name.