My parents bought a stair carpet with underlay. The fitters decided not to put the underlay down as they said what was down was perfectly ok. No refund for the underlay - just stuck with a massive roll. The carpet has 2 massive track lines and a flaw in the weave. Been into the shop many times but each time they get fobbed off with another story. The best one yet is "although we sold it to you its not our responsibility if its faulty its the company who made it." Can you imaging going to a garage and buying a car and when it goes wrong being told not our fault mate go see the man I bought it off previous to selling it to you. This firm's aftercare is shockingly non-existent - the stress over this damn carpet has been a significant factor in my Mum's ill health. Once they've got your money they don't care. They really shouldn't be able to get away with it