The seat cushion is not of satisfactory quality. Had an upholsterer to have a look, he said that the foam was of poor quality, and should be replaced with a foam with a 30.35 ILD. They replaced the foam with the same poor quality. I complained again this time the technician said, they won't replace the foam with a better ILD as this is what I payed for. I Disagreed with the decision, he then said that he will put in his report that the chair had no faults. I would like to point out that the chair in the showroom was of far better quality. I have to be the biggest Sapp on the planet paying a total of £870 for a chair that is worse than the one I gave away.