Paid close to 4K for two sofas and In only 4 months one seat cushion was clearly not right, it was sinking down and making a strange noise, a tech was sent who said something had gone inside and he recorded the noise, he said he would order parts and we would hear within a fortnight. Heard nothing so called and was told the manager had overruled the tech and nothing was wrong, we were disgusted and so they sent a second tech who refused to compare it to the other seats, would not sit on it and said it was fine, we suspect he came primed with what he was to say because since then we have contacted the ombudsman who has received both reports and the first one now mentions nothing about it needing a repair even though the tech had typed it all out on his tablet and told us he would order parts. They are a deceitful, fraudulent company regardless of all of the “positive” reviews. It would be interesting to see how many actually go on to have issues because there are thousands of complaints on Facebook alone and the bad reviews on Trustpilot seem to disappear over time 🤨