The appointed Tech. From Emmeira arrived today and took photo’s of the sofa and inspected underneath. When I explained that my wife has now got bleeding piles with sitting on the hard sofa, he just replied saying that he doesn’t work for SCS and was only here to make sure there was no manufacturing faults. He also said that it would get softer with sitting on it. My wife has been sitting on the sofa for 8 months ! How long does it take for this to happen ? she is also attending the surgery now with bleeding piles. My next step here will be to contact the Environmental Health & Raw Deal, we are disabled pensioners and cannot afford to be throwing away over £2000 just for my wife to end up with bleeding piles. I hope scs read this and do something about my complaint before I take further action as mentioned above