Title: ScS Fails to Uphold Consumer Rights - A Cautionary Tale When I purchased the "Cassia 3 Seater Static Sofas" from ScS in November 2023, I expected a quality product that would provide years of comfortable use. However, within just three months, the foam seats began to sag significantly, indicating a premature deterioration of the upholstered interiors. Despite promptly reporting this issue to ScS and having a technician assess the furniture, the company dismissed my concerns, claiming there was no manufacturing fault. This response was not only dismissive but also a blatant violation of my rights as a consumer under the Consumer Rights Act 2015. According to ScS's own terms and conditions, if there is a defect, the company should discuss whether repair, replacement, or rejection of the product is most appropriate. Furthermore, their warranties cover upholstered interiors (foam, fiber & feather filling) and covering material (fabric & leather) for 12 months. The rapid deterioration of the foam seats within just three months of ownership clearly falls within this warranty period. Frustrated by ScS's lack of accountability, I escalated the matter through multiple channels, providing detailed documentation and evidence of the defective condition. However, the company consistently maintained that there was no manufacturing fault, disregarding my rights as a consumer to expect products of satisfactory quality, fit for purpose, and durability. Despite my persistent efforts to reach a fair resolution, ScS repeatedly dismissed my concerns and advised me to seek assistance from the Furniture and Home Improvement Ombudsman, an external body that should not be necessary to involve for a reasonable resolution from a reputable retailer. Even after escalating the matter to the CEO, Steve Carson, ScS remained unwilling to uphold their obligations under consumer protection laws. Their dismissive attitude and lack of accountability have left me with no choice but to pursue legal action through the Small Claims Court. My experience with ScS has been a frustrating and disappointing one, marred by a lack of customer care and a disregard for consumer rights. As a cautionary tale, I urge others to be vigilant when purchasing from ScS and to be prepared to assert their rights if faced with similar issues. A company's true character is often revealed in how it handles customer complaints and upholds its obligations. In this regard, ScS has failed miserably, leaving me with a sour taste and a determination to seek justice through legal means.