I bought a leather sofa lMay 2023costing £3000.Took out insurance on it and in June of this year my son noticed a small patch was peeling on seat.As I had taken out insurance I contacted the company Castelan explaining I had no idea how this came about as my son was the one that noticed it, I am 72 and eyesight not what it was only to get a reply that they couldn’t help .I then contacted SCS and was told that I would have to pay £75 for a technician to come out inspect the sofa. A nice gentleman came and produced a white cloth and wiped the seat which the cloth did show dirt on it as because of the peeling I had not cleaned that area since the fault was pointed out to me and SCS are now saying the sofa was not properly maintained in keeping with their instructions on cleaning it. I carried out the maintenance of my sofa to the exact instructions on the booklet and I strongly dispute their findings and I am now seeking legal advice on this matter. I have used this company a few times before but never again.