If there was a way to give "0" stars, this is what I would pick. ScS have delivered the wrong sofa and are refusing to change it or accept any responsibility. The sofa that they insist that we ordered is so tall that my poor wife's feet don't even touch the floor. Despite visiting the showroom and showing them the one that we had ordered fits my wife and the one that they have delivered does not, they refuse to help and responded with a regional manager says "no" answer. I am a pensioner and this was a considerable some of money which we invested to help my wife's spinal condition. I am furious with their attitude and the absurdity of their insistence that we ordered a sofa that my wife can't get on and off easily. I have written to their customer services department but, consistent with their attitude to their customers, there has been no response. In response to this review a chat bot from ScS replied, said how sorry they were that I was dissatisfied and asked me to phone customer services, which I did. I was held in a queue and told that they would call me back - which they never did.