Paid a deposit (rest on finance) in Darlington store. Was told that sofas were coming today (Wed 20th Nov) got a text on Monday saying there was an outstanding balance that needed to be paid on Monday otherwise delivery would be delayed. Assuming there was no balance (as I had paid upfront costs in store and arranged finance), I called anyway to be told that there was 'an unusual' £39.01 outstanding on my account. The operative said she would call the store to query - store closed for refurb. She said she called covering store, Stockton, couldnt get through. As the lady was struggling to get to the bottom of the mysterious £39, I offered to pay it over the phone until she had sorted so that it did not hinder todays delivery - I was assured approx 4 times that if I did that, I would 'definitely' still be getting delivery as expected, so I paid by card over the phone. Today, I get a call from the warehouse calling to 're-arrange' my delivery. Yes, calling on the day I was expecting delivery, to re-arrange it?! I explained why I was annoyed, nothing that they can do 'they are just in the warehouse' and earliest time they can delivery is a week from today. I have explained that I have nothing to sit on as I had them removed yesterday ready for delivery today - not interested. Have been told there is nothing that can be done. I feel absolutely lied to and conned. On holiday with head office, pressed 1 to get a callback which I was informed would be approx 10 mins wait time, over an hour later and I'm still waiting. False promises, avoid!