Where do I even start... We ordered our sofa from SCS at the end of August and we were told the sofa would be delivered the second week of November. Between ordering the sofa and our first "delivery", we received no communication from SCS regarding the status of our order. Additionally, the online chat and 'track your order' function is not available on their site. Our sofa wasn't delivered until Tuesday. When it arrived, it was the totally wrong sofa and not only that, it was half a sofa too (the corner of a corner sofa). We were told someone would get in touch with us that day to discuss but we heard nothing. I then was on hold to customer services for over 2 hours trying to find out what is going on with our sofa. After getting through, we were told there was nothing they could do and that the manager of the Chester store would call us at 10:30am today. Surprise surprise, no call. I then called customer services back today (and was on hold for over an hour and a half) and was told the Chester store manager would call me by 8pm today... again, no call. We're absolutely appalled by this customer service. We currently have no sofa and we have no idea where the sofa we ordered is or whether it's even been built. The whole experience has been very stressful and I've never dealt with a company of this scale that offers ZERO communication. Please save yourself the stress and hassle and avoid SCS at all costs and ensure your friends/family avoid them too. Terrible experience, never again.