I'm absolutely disgusted how my great Auntie (88 year old )has been treated over the recliner chair she has purchased! The chair is not the same height as the one has been delivered. She has sent you all the proof and yet again you have done nothing. Oh sorry, you're just palming her off! she has got photos of proof of her sitting in the chair in your store to the one delivered and you can see the height difference, just by that alone. She has sent you so many emails. You would think with a big company they wouldn't have a problem changing the chair or maybe refunding because it hasn't been sat on since she's had it.