What has gone wrong with this company SCS? It's a complete joke the whole thing has gone from bad to worse. We ordered a power recliner chair and a sofa in August we knew there would be a 12 week wait while the items were being made in Italy, happy with that. So a week before the 8th of November 2024 got an email from the delivery company saying that they will deliver the sofa. This is the start of the nightmare... First of all the sofa was damaged (scuff marks on the leather) and no sign of the chair? we asked what about the chair, the driver said has nobody contacted you. We replied No , oh dear you should have been told that there was a descrepency with your order the chair was in the country they just did not no where!! This is a big power reclining chair not a stamp. So 16th of December weeks later a chair was delivered this was also damaged (scruff marks again) it was also missing the power pack and a completely useless and a different colour to the sofa. So what next. Well it is a nightmare trying to contact anyone at SCS you will find you are 135th in a queue, that should have been a red flag and a warning, if they are having that many complaints daily no wonder you can't get through to anyone. What next after two days managed to talk to someone explained the situation to him (sorry for the inconvenience and problems you're having..) he then said to take some photos and then send them to him via WhatsApp. We are getting on a tad and I am disabled. Disappointed isn't a strong enough word. Thanks SCS you have ruined Christmas for us. I would strongly recommend you steer well clear of SCS they take your money then don't have any interest in you as a customer...