I simply want to know where the sofa is that I have paid for in good faith and is overdue by 3 weeks. Scripted customer service with nothing but delaying tactics. They DO NOT save your place in the queue and ring you back. We ordered our sofa at the end of summer for guaranteed christmas delivery. Now, no one knows if the sofa is even in this country. I rarely write reviews but this is absolutely necessary to avoid other customers becoming so stressed. Avoid at all costs.
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