The question should be what went right. Have never in my 70 plus years experienced such diabolical customer service. Having said that I should explain there was absolutely no customer service. Hundreds in the phone queue, they do not respond to emails. Sent one computer generated response about their problems nothing about my order. Only response I got was from Steve Carson ceo.within minutes only to be informed he no longer works for them, lucky him. He referred me to someone else who totally ignored my emails and concerns. I have only listed my disgust at their customer service but could add the lies they spout about their delivery dates. Surely reviews should be primarily about their products and not the horrendous way they treat their customers. Like so many avoid at all costs shameless, charlatans