I ordered a riser chair for my elderly dad, but because he had a stroke and was hospitalised I had to cancel it, well you'd have thought i'd asked for the moon, you can't cancel as it was specially made I was told, no it wasn't as it was in their warehouse, then they wanted to charge £200 to cancel it, it took 6 days to get a refund because my father was dying ,I even sent an e.mail to David Knight the ceo of scs but no reply The treatment we had before my dad died and after was absolutely disgusting , How a big company cannot have any compassion is beyond me but we will never shop at scs again and I will let as many people know how awful the company and staff are.