Ordered a corner unit, cuddler chair and footstool in November 2016 it is now March 2017 and I have still have no sofa.
Wrong colour of scatter back with sofa was delivered in January 2017. I requested a new cushion pack but I was told by Chris in Paisley store and Chris the Regional Manager NO that they would have to order a whole new sofa which was another 7 weeks lead time as it has to all come from the same batch. I patiently waited another 7 weeks and commenced payments of my finance agreement despite not having the goods that I ordered. A further 7 weeks later I'm told the new sofa is ready for delivery. I called Chris in the Paisley store to check correct colour has been received and he lied and said he was physically there on inspection and yes correct colour has been received and that I would receive my sofa two days later. The following day I receive a call from Jason to tell me that 'there is no easy way to tell me this but the wrong colour has been received yet again' but this time they wont order me a new sofa they are giving me a new scatter cushion pack. The one thing I asked for 7 weeks previously to rectify the issue but that they refused. They offered 10% off for me to accept their mismatched sofa and another weeks wait for a new cushion pack or cancel the order.
Therefore, order was cancelled, 15 weeks of my life wasted with this company and no sofa at the end of it. It is now March 2017 and I am in the same position I was in November 2016 with no sofa due to this company. Thankfully DFS have a similar sofa for half the price and with a two week wait time.
Emailed David Knight CEO three times to let him know what goes on within his company as I felt he should know but basically got no where. He condones his staffs level of service and also the lies and cover ups that they feed him. I got an apology that was all 15 weeks wasted of my life with this disgrace of a company and no sofa at the end of it. No explanation as to who was to blame for all the errors over the past 3 - 4 months. The fact that this company is allowed to trade is beyond me.
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