I ordered a suite in november last year , it was delivered but it had the wooden acorns missing from the back, they ordered them in but without the tassels that went with them, so I had to take the tassels from the display suite in the store, I ordered extra cushions with the suite that I am still waiting on three months later, which I still havent had, and its like trying to get blood out of a stone trying to rectify it, I ordered more extra cushions a few weeks ago and they sent the wrong size , all the time its costing me money ringing and going upto the warrington store week in week out to try and resolve this, on numerous occasions i was told I would receive a call back _ youve guessed it it never happened, again it was me who had to ring to chase this up and was told l was being charged again for something I had never had delivered, what a joke , I went balistic, I was being charged again for something they had never delivered that I had already paid for, omg im gobsmacked -if anyone is thinking of going to this company for anything , I would certainly think twice , they are great while they are taking your money but the after care is appalling, its like they have taken your money so now they are not bothered, never in a million years would I ever go near this place again , oh sorry there was one good thing and her name was pam, she was the only one who did everything she could to help as everyone else couldnt be bothered, but this was to no avail as I am still waiting for all this to be resolved , what an absolute joke