As SCS head office have now chosen to ignore my email I will post it here as my review instead. This is over a period of 14 months: -Carpet and laminate flooring ordered from the Leckwith store from a floor plan for a new build house in November 2015 totalling approximately £1600. Underlay is provided for free. Fitters are booked through the store however these are paid separately. -Carpet fitter arrives to fit the carpet in December to find not enough carpet has been provided. A whole set of stairs has been missed out. -Underlay is absolutely terrible. After calling the store they claim that they always recommend not using the free underlay and it’s better to upgrade – not once were we informed this. -----New costs now arise to lift the previous carpet and also buy a better quality underlay. -Laminate fitter arrives at a later date. He then discovered that there is not enough laminate to cover the floor so one room has to be left bare. There is also not enough underlay for the floor despite it all being paid for. Also no beading has been ordered so myself and my partner are sent out to pick some up on the day along with some ‘No Nails’. -Complaint sent to Head Office at this point after getting nowhere with the store but this email is sent back to the store for them to deal with it. -Laminate flooring starts rippling and there are dips in the floor. The fitter is sent back out to fix this however it dips back down a few days later. -The store then forwards this to the floor supplier assuming it is a fault in the boards. -A--After a few months they send out a technician who says it’s a fitting issue. -After correspondence with the store they send out a new fitter who is now dealing with many laminate complaints. The new fitter then informs us that there are many problems with the flooring which include: not enough of a gap being left by the wall, beading has been stuck using No Nails when it should have been nailed on to allow the floor to expand, beading should not have been stuck to the PVC in the bathroom which has ripped off with the beading. The result of the above is that the whole floor downstairs needs to be pulled up and re-laid. A report was filled out by the new fitter and approved in December/January however the floor still has not been fixed nor has a date been set up and nor have any replacement boards been provided. In conclusion to the timeline above not only did we have extra unexpected costs totalling more than £500 which is approximately 33% more the original price but we have also had to live with the rippling floor boards for over a year. I have had repeated contact with the store and have still not got anywhere. I paid fitters that they provided to find out further down the line that they weren’t even properly qualified. I have had the stress of trying to sort all of this out on top of a full time job as a teacher and I now have the added stress of overhauling the rooms that need to be re-laminated. I am in the process of reporting the store to Trading Standards as this is now getting ridiculous. Not only have I spent a lot of money on poor quality flooring, I could also have saved money by going elsewhere. The head office are also ignoring my emails for asssistance on this.