This is about the order I place with yourselves on the 03/10/2016 for a 3 and 2 seater lazy boy electric recliner in grade A leather claret. We took delivery of the settees on the 19/12/2016 into our new home. Since then the leather on the back of all the settees has shrunk so much that the Velcro the fixes the leather to the bottom of the settees does not join and all the leather is loose. I reported this to yourselves and had to wait 4 weeks for a advisor to come and inspect and he agreed with me that the items were of a poor quality. I put on the report that I would like a full refund as I was not happy with the quality of the product. We had purchased the lazy boy range as friends of ours have it and recommended it. As we had paid £3,600.00 in cash for this product and also chose the grade a leather we was expecting a quality product this is not the case. I spoke to someone in the after care department on the 13/03/2017 about this and was told a refund was not possible so I went to the store to speak to the manager who sold it to me. I have also spoken to trading standards and lazy boy who inform me that as it is out of the 30 days since we had taken delivery of the product that a refund would be possible if SCS agreed to it but they would not so a repair would be done. I was told that if the repIr it not satisfactory then a refund would be agreed and also the company carrying out the repair would be from lazy boy as the settees came directly from the lazy boy factory. I feel that you. Have let us down as a company and I am told that the repair will be done in 5 to 7 weeks time which I feel unacceptable.